Quick Stats
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P&L: $75M+
SaaS Rule of 40 achieved
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Go-Lives: 200+
Hosting: On Prem and Cloud (AWS, Azure, other)
Security: StateRamp, FedRamp (Moderate and High), DOD STIGs, NIST, PCI
Average Client Retention: 98.8%
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5 distinct successful product launches
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Customer Success
Contact Center
Product Management
Product Development
Q&A
Professional Services
Support/Help Desk
Fulfilment (Ecommerce)
Project Management Office
Sales / Business Development
Partner Program
Consulting
Business Analysis
US and non-US based personnel
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Executive Leadership
Coaching/Mentoring
Operations Management
P&L Management
Business Development
SaaS Models
Public Sector
B2B and B2C
Strategic Planning
Contracts Management
Negotiations
Project and Program Management
Relationship Management
Public Speaking
M&A
Business Integration
Conflict Resolution
Client/Customer Success
Product Management
Agile Methodologies
Regulatory Compliance
GTM strategies
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M&A: 5
Roles Performed:
Target Identification, Due Diligence, Negotiation Support, Integration Planning and Integration execution
Brandt is a SaaS company specializing in State and Local markets. The company provides agencies with software and support for selling and managing hunting licenses, fishing licenses, and campground reservations. In addition, Brandt offers eCommerce solutions to help these agencies bolster their revenue streams. Furthermore, Brandt supports the enforcement of laws and regulations related to these licenses by equipping law enforcement with the necessary software. Brandt is owned by a Private Equity firm.
As Chief Operating Officer (COO), Jeremy James spearheaded transformative efforts to professionalize the business. His initiatives included establishing a Project Management Office (PMO), implementing standard operating procedures across the organization to enhance efficiency, launching a comprehensive talent management process, and improving client relations through direct engagement with senior client stakeholders. Additionally, he oversaw resource management and daily client operations. These efforts culminated in the successful transaction of the business in May 2024.
Tyler Technologies is a public sector SaaS business providing several different software solutions to all levels of the government (Federal, State, and Local) and schools. They are the largest company in North America that exclusively focuses on the public sector. Tyler is a publicly traded company
As Vice President/General Manager (GM), Jeremy James focused on the Federal and State markets, supporting the Tyler Case Management Development Platform solution. He built a high-performing team that successfully launched and managed over 100 Federal and State clients. During his tenure, Jeremy initiated multiple campaigns to enhance business performance across various areas, including sales, client success, professional services, support/help desk, and several other critical functions.
Notably, he was responsible for securing the largest deal in Tyler’s history at $54 million, as well as the second-largest licensing deal at $4 million, which earned him a President's Club award.
MicroPact was a public sector SaaS company specializing in Federal and State markets. They developed a case management product called entellitrak, which was utilized across various use cases in this sector. MicroPact also offered an EEO solution that established them as the market leader in the Federal space, as well as a licensing software solution. Originally privately owned, MicroPact was later acquired by Private Equity and ultimately sold to Tyler Technologies in 2019.
Jeremy James joined MicroPact as employee #52, where he played pivotal roles in the company's growth and maturation. As a leader, his notable accomplishments included defining the sales estimation process that significantly increased MicroPact’s win rate, developing comprehensive standard operating procedures for professional services, fostering a client-first mentality, and spearheading multiple strategic initiatives that contributed to the business's success.
Deltek is a SaaS business focusing in on supporting businesses in the public sector. They provide software that allows public sector companies to successfully manage accounting, projects and other items required to be successful in the public sector space. Deltek is a publicly traded company.
At Deltek, Jeremy played a crucial role in the support and consulting line of business. He was responsible for ensuring clients successfully went live on the Deltek product suite and for customizing the software to meet their specific needs. This required Jeremy to possess extensive knowledge not only about the software itself but also about the clients and their unique requirements.
McMillion Research was a company that provided online data collection, market research, online surveys, programming and interviewing software solutions for companies, with a focus on product and new product launches. The company was privately owned.
As a developer, Jeremy was responsible for delivering comprehensive technical and developer support to McMillion Research customers, including notable clients such as GE, Bath & Body Works, and several others. He played a key role in supporting multiple product launches and conducting market analysis.